● Official WhatsApp Business API Partner

India's #1 WhatsApp CRM Software

Capture, manage and convert every WhatsApp lead from one powerful dashboard — built for Indian businesses & agencies.

✓ Official Meta Business Solution Provider (BSP)
✓ Free Setup & Active in 48 Hours
✓ Verified Green Tick Application Support
✓ Smart AI Chatbots & Bulk Broadcasting
🚀 Start Free Trial Explore Features
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Need24 is a complete WhatsApp CRM platform powered by the official WhatsApp Business API. Track every conversation, auto-assign leads to your team, send personalised bulk campaigns, and never miss a customer again.

Our Whatsapp crm Services

📥

Lead Capture & Management

Every WhatsApp enquiry auto-saved as a lead with full chat history.

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Team Assignment

Auto-route conversations to the right agent, track who closed what.

🤖

AI Chatbot & Auto-Reply

Reply instantly 24/7 with AI — qualify leads even while you sleep.

📢

Bulk Campaigns

Send unlimited personalised WhatsApp broadcasts with delivery reports.

🏷️

Labels & Pipeline

Organise leads by stage — new, follow-up, won, lost.

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Reports & Analytics

Track response time, conversions and agent performance.

Client Success Stories

See what other Business Owners say about automating their sales and support with Need24.

★★★★★
4.9/5 Rating (527 Reviews)
A
Amit Sharma Business Owner
★★★★★
2 days ago
Great onboarding support. Got our green tick within 48 hours. Now we send bulk order updates to our retail clients easily. Extremely satisfied!
P
Pooja Patel Founder
★★★★★
1 week ago
Our repeat sales went up by 35% after setting up WhatsApp automation for abandoned carts. Need24 team is super supportive and fast.
V
Vikram Malhotra Director
★★★★★
2 weeks ago
We handle 5000+ daily student admission enquiries via their AI Chatbot. Truly a lifesaver for school/college admission campaigns. Solid tech.
R
Rajesh Gupta MD
★★★★★
3 weeks ago
The multi-agent dashboard is great. All 5 of our sales reps can chat with customers from one single WhatsApp number. Saved lot of time.
A
Ananya Iyer Owner
★★★★★
1 month ago
Simple to use, easy UI. The API setup was very smooth. Meta green tick verification was done without any hassle. Best Meta BSP in India.
S
Sandeep Verma Co-founder
★★★★★
1 month ago
Automated order confirmation and delivery tracking via WhatsApp has cut down our customer support calls by half. Excellent tool for eCommerce!
N
Neha Mehta Founder
★★★★★
1 month ago
Booking appointments is now 100% automated on WhatsApp. Highly recommend this for clinics, salons, and appointment-based businesses.
K
Karan Johar CEO
★★★★★
1 month ago
Amazing APIs, reliable infrastructure, and 99.9% uptime. Integration was done in an hour using their clear documentation. Very dev-friendly.
S
Sunita Rao Director
★★★★★
2 months ago
Parents love the instant replies. The support bot answers common questions immediately. Very professional setup and support team.
A
Arjun Reddy Founder
★★★★★
2 months ago
Best platform for broadcast campaigns. We sent promotional offers to 2000 members and got 150+ renewals in 2 days. Insane conversion rates!
M
Meera Deshmukh Owner
★★★★★
2 months ago
Very affordable compared to other providers. Setup was done in 24 hours. Helpful support team. Best business investment this year.
R
Rohan Bansal Partner
★★★★★
3 months ago
We use it for automatic tax deadline reminders. Very reliable and secure. No ban issues. The compliance with Meta is perfect.
T
Tina D'Souza Founder
★★★★★
3 months ago
Customers can view our menu and order directly on WhatsApp. The bot handles it perfectly. Has boosted our cafe sales.
D
Deepak Chawla MD
★★★★★
3 months ago
Real-time dispatch alerts and tracking link delivery is instant. Great integration with our custom ERP system. Support team is very smart.
A
Aditi Sen E-com Merchant
★★★★★
4 months ago
Meta ads click-to-whatsapp conversion tracking is amazing. Boosted our ROI on Facebook ads. Customer support is top notch.
R
Rahul Saxena Founder
★★★★★
4 months ago
We capture leads from Google and Facebook ads and immediately assign them to agents via WhatsApp CRM. Highly productive tool.
G
Gaurav Kapoor Owner
★★★★★
5 months ago
It sends automatic trip itineraries on WhatsApp. Customers love the quick responses. Support staff is very helpful. 5 stars.
A
Aarti Joshi Co-founder
★★★★★
5 months ago
Broadcast delivery report is super detailed. We know exactly who read our promotional messages. Extremely clear analytical reports.
N
Nikhil Taneja CEO
★★★★★
6 months ago
Meta verification process was smooth. Team helped us submit all required business registration documents. Very trustworthy.
V
Vijay Mallya Director
★★★★★
6 months ago
Excellent service. Got our green badge easily. Integration with Zoho CRM was super easy using their webhook documentation. Highly recommended!

Simple, Transparent Pricing

No setup fees, no hidden charges. Scale your sales and support on autopilot.

WhatsApp API Platform
₹999+ GST / Month
Setup Charge: FREE (₹0)
  • ✓ Official WhatsApp API Access
  • ✓ Unlimited Bulk Campaigns
  • ✓ Multi-Agent Shared Inbox
  • ✓ Webhook & REST API Access
  • ✓ Live Campaign Analytics & Reports
Get Started Now
MOST POPULAR COMBO
Growth Combo Pack
₹2,999+ GST / Month
Setup Charge: FREE (₹0)
  • ✓ Everything in API Platform
  • ✓ Autonomous AI Sales Agent (Unlimited)
  • ✓ AI Auto-Followups (Contextual)
  • ✓ Automated Event Scheduler
  • ✓ 24/7 Autopilot Objection Handling
  • ✓ CRM Integration Support (Zoho/HubSpot)
Buy Combo & Save

Ready to grow your business with Need24?

Join 500+ Indian businesses already growing with us. Free consultation, no credit card needed.

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Frequently Asked Questions

What is a WhatsApp CRM?

A WhatsApp CRM lets you manage all your WhatsApp leads, conversations and campaigns from one dashboard — capturing every enquiry, assigning it to your team, and tracking it to conversion.

Is Need24 an official WhatsApp Business API partner?

Yes. Need24 uses the official WhatsApp Business API, so your messaging is compliant, verified and reliable.

Can I send bulk WhatsApp messages with Need24?

Yes — send unlimited personalised bulk WhatsApp campaigns with full delivery and read reports.

Explore more: WhatsApp CRM· Meta Ads· WhatsApp Chatbot· Bulk WhatsApp