● Official WhatsApp Business API Partner

Social Media That Builds Brand AND Sales

India's most data-driven social media agency. Daily content, community management, paid ads and influencer collaborations — all measured against real business outcomes, not just likes.

Most agencies post pretty pictures and chase vanity metrics. Need24 builds social media strategies tied to business KPIs — leads generated, sales closed, customer retention. We combine creative content with paid amplification and AI-driven optimization.

150+
Brands Managed
8.5M+
Followers Grown
₹12Cr+
Attributed Revenue
92%
Client Retention

Why Choose Need24?

🎨

In-House Creative Team

Photographers, video editors, copywriters — no outsourcing, faster turnaround.

🤖

AI Content Engine

Our AI generates 60% of initial drafts, humans polish — 3x faster than typical agencies.

📊

Conversion Tracking

We track which posts drove which leads — not just engagement vanity.

💬

Community Management

24/7 reply management ensures no lead is lost in DMs.

Our Social media marketing Services

📅

Content Calendar

30 days of strategic content planned, designed and scheduled in advance.

🎥

Reels & Video

AI-assisted short video production, trending audio integration.

💰

Paid Campaigns

Meta Ads management integrated with organic content strategy.

👥

Community Management

Comment replies, DM management, crisis response.

📊

Analytics Reports

Monthly performance reports tied to business KPIs.

🤝

Influencer Marketing

Micro and nano influencer collaborations in your niche.

Real Client Results

Numbers don't lie. Here's what we've delivered for businesses like yours.

📈

Fashion D2C Brand, Mumbai

0 to 245K Instagram followers in 14 months. ₹1.8Cr direct sales from social.

📈

F&B Chain, Ahmedabad

12 outlets, unified social strategy, 380% footfall increase from social campaigns.

📈

EdTech Startup, Bangalore

5,200 leads/month from LinkedIn + Instagram organic + paid combo.

Client Success Stories

See what other Business Owners say about automating their sales and support with Need24.

★★★★★
4.9/5 Rating (527 Reviews)
A
Amit Sharma Business Owner
★★★★★
2 days ago
Great onboarding support. Got our green tick within 48 hours. Now we send bulk order updates to our retail clients easily. Extremely satisfied!
P
Pooja Patel Founder
★★★★★
1 week ago
Our repeat sales went up by 35% after setting up WhatsApp automation for abandoned carts. Need24 team is super supportive and fast.
V
Vikram Malhotra Director
★★★★★
2 weeks ago
We handle 5000+ daily student admission enquiries via their AI Chatbot. Truly a lifesaver for school/college admission campaigns. Solid tech.
R
Rajesh Gupta MD
★★★★★
3 weeks ago
The multi-agent dashboard is great. All 5 of our sales reps can chat with customers from one single WhatsApp number. Saved lot of time.
A
Ananya Iyer Owner
★★★★★
1 month ago
Simple to use, easy UI. The API setup was very smooth. Meta green tick verification was done without any hassle. Best Meta BSP in India.
S
Sandeep Verma Co-founder
★★★★★
1 month ago
Automated order confirmation and delivery tracking via WhatsApp has cut down our customer support calls by half. Excellent tool for eCommerce!
N
Neha Mehta Founder
★★★★★
1 month ago
Booking appointments is now 100% automated on WhatsApp. Highly recommend this for clinics, salons, and appointment-based businesses.
K
Karan Johar CEO
★★★★★
1 month ago
Amazing APIs, reliable infrastructure, and 99.9% uptime. Integration was done in an hour using their clear documentation. Very dev-friendly.
S
Sunita Rao Director
★★★★★
2 months ago
Parents love the instant replies. The support bot answers common questions immediately. Very professional setup and support team.
A
Arjun Reddy Founder
★★★★★
2 months ago
Best platform for broadcast campaigns. We sent promotional offers to 2000 members and got 150+ renewals in 2 days. Insane conversion rates!
M
Meera Deshmukh Owner
★★★★★
2 months ago
Very affordable compared to other providers. Setup was done in 24 hours. Helpful support team. Best business investment this year.
R
Rohan Bansal Partner
★★★★★
3 months ago
We use it for automatic tax deadline reminders. Very reliable and secure. No ban issues. The compliance with Meta is perfect.
T
Tina D'Souza Founder
★★★★★
3 months ago
Customers can view our menu and order directly on WhatsApp. The bot handles it perfectly. Has boosted our cafe sales.
D
Deepak Chawla MD
★★★★★
3 months ago
Real-time dispatch alerts and tracking link delivery is instant. Great integration with our custom ERP system. Support team is very smart.
A
Aditi Sen E-com Merchant
★★★★★
4 months ago
Meta ads click-to-whatsapp conversion tracking is amazing. Boosted our ROI on Facebook ads. Customer support is top notch.
R
Rahul Saxena Founder
★★★★★
4 months ago
We capture leads from Google and Facebook ads and immediately assign them to agents via WhatsApp CRM. Highly productive tool.
G
Gaurav Kapoor Owner
★★★★★
5 months ago
It sends automatic trip itineraries on WhatsApp. Customers love the quick responses. Support staff is very helpful. 5 stars.
A
Aarti Joshi Co-founder
★★★★★
5 months ago
Broadcast delivery report is super detailed. We know exactly who read our promotional messages. Extremely clear analytical reports.
N
Nikhil Taneja CEO
★★★★★
6 months ago
Meta verification process was smooth. Team helped us submit all required business registration documents. Very trustworthy.
V
Vijay Mallya Director
★★★★★
6 months ago
Excellent service. Got our green badge easily. Integration with Zoho CRM was super easy using their webhook documentation. Highly recommended!

How We Work — 4 Simple Steps

1

Brand Discovery

Deep dive into your brand voice, audience, and competitors.

2

Strategy & Calendar

30-day content calendar with platform-specific creative.

3

Production

Photos, videos, reels shot and edited by our in-house team.

4

Distribute & Optimize

Post, engage, track. Weekly optimization based on what performs.

Ready to grow your business with Need24?

Join 500+ Indian businesses already growing with us. Free consultation, no credit card needed.

🚀 Start Free Trial 💬 WhatsApp Us

Frequently Asked Questions

Which platforms do you manage?

Facebook, Instagram, LinkedIn, YouTube, Twitter/X. Pinterest for product brands. Not TikTok (banned in India).

How much does social media marketing cost?

₹35,000-1,50,000/month depending on platforms, content volume, and paid ad budget. Free consultation to match plan to your goals.

Do you create video content?

Yes — reels, YouTube shorts, brand films. In-house video team with professional equipment.

Can you handle our Instagram DMs?

Yes, our community managers reply within 30 minutes during business hours. Critical leads get escalated to your sales team.

How is success measured?

We agree on KPIs upfront: leads, sales, follower quality, engagement rate. Monthly reports show progress against these.