● Official WhatsApp Business API Partner

Marketing Automation That Runs Your Funnel 24/7

Build complex automation workflows visually — WhatsApp drips, email sequences, lead nurturing, abandoned cart recovery, birthday wishes — all triggered by customer behavior.

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Need24 Marketing Automation lets you build sophisticated marketing workflows without code. Visual drag-drop builder for sequences like "If customer abandons cart → wait 1 hour → send WhatsApp → if no reply, send email after 24 hours". Powers lead nurturing, customer retention, re-engagement campaigns, and post-purchase journeys for 300+ Indian brands.

300+
Active Workflows
1.2M+
Messages/Month
38%
Avg Conversion Lift
Visual Builder
No-Code

Why Choose Need24?

🎨

Visual Workflow Builder

Drag-drop nodes — triggers, delays, conditions, actions.

📊

Behavioral Triggers

Based on customer actions, not just time.

🔀

Multi-Channel

WhatsApp + Email + SMS in same workflow.

🧪

A/B Testing

Test different messages, find what converts best.

Our Marketing automation platform Services

🎯

Triggers

Page visit, form submit, purchase, abandoned cart, birthday, etc.

⏰

Delays & Conditions

Wait 1 hour, IF clicked → branch A, ELSE → branch B.

💬

Multi-Channel Actions

Send WhatsApp, email, SMS, push notification.

📊

Workflow Analytics

Open rate, click rate, conversion per step.

🧪

A/B Test Nodes

Split traffic to test message variants.

🔗

CRM Updates

Update lead status, score, tags in CRM.

Real Client Results

Numbers don't lie. Here's what we've delivered for businesses like yours.

📈

E-commerce, Delhi

Abandoned cart workflow. ₹84L recovered annually.

📈

EdTech, Bangalore

Lead nurturing 14-day drip. 28% lead-to-enrollment.

📈

SaaS, Mumbai

Trial-to-paid workflow. 42% conversion rate.

Client Success Stories

See what other Business Owners say about automating their sales and support with Need24.

★★★★★
4.9/5 Rating (527 Reviews)
A
Amit Sharma Business Owner
★★★★★
2 days ago
Great onboarding support. Got our green tick within 48 hours. Now we send bulk order updates to our retail clients easily. Extremely satisfied!
P
Pooja Patel Founder
★★★★★
1 week ago
Our repeat sales went up by 35% after setting up WhatsApp automation for abandoned carts. Need24 team is super supportive and fast.
V
Vikram Malhotra Director
★★★★★
2 weeks ago
We handle 5000+ daily student admission enquiries via their AI Chatbot. Truly a lifesaver for school/college admission campaigns. Solid tech.
R
Rajesh Gupta MD
★★★★★
3 weeks ago
The multi-agent dashboard is great. All 5 of our sales reps can chat with customers from one single WhatsApp number. Saved lot of time.
A
Ananya Iyer Owner
★★★★★
1 month ago
Simple to use, easy UI. The API setup was very smooth. Meta green tick verification was done without any hassle. Best Meta BSP in India.
S
Sandeep Verma Co-founder
★★★★★
1 month ago
Automated order confirmation and delivery tracking via WhatsApp has cut down our customer support calls by half. Excellent tool for eCommerce!
N
Neha Mehta Founder
★★★★★
1 month ago
Booking appointments is now 100% automated on WhatsApp. Highly recommend this for clinics, salons, and appointment-based businesses.
K
Karan Johar CEO
★★★★★
1 month ago
Amazing APIs, reliable infrastructure, and 99.9% uptime. Integration was done in an hour using their clear documentation. Very dev-friendly.
S
Sunita Rao Director
★★★★★
2 months ago
Parents love the instant replies. The support bot answers common questions immediately. Very professional setup and support team.
A
Arjun Reddy Founder
★★★★★
2 months ago
Best platform for broadcast campaigns. We sent promotional offers to 2000 members and got 150+ renewals in 2 days. Insane conversion rates!
M
Meera Deshmukh Owner
★★★★★
2 months ago
Very affordable compared to other providers. Setup was done in 24 hours. Helpful support team. Best business investment this year.
R
Rohan Bansal Partner
★★★★★
3 months ago
We use it for automatic tax deadline reminders. Very reliable and secure. No ban issues. The compliance with Meta is perfect.
T
Tina D'Souza Founder
★★★★★
3 months ago
Customers can view our menu and order directly on WhatsApp. The bot handles it perfectly. Has boosted our cafe sales.
D
Deepak Chawla MD
★★★★★
3 months ago
Real-time dispatch alerts and tracking link delivery is instant. Great integration with our custom ERP system. Support team is very smart.
A
Aditi Sen E-com Merchant
★★★★★
4 months ago
Meta ads click-to-whatsapp conversion tracking is amazing. Boosted our ROI on Facebook ads. Customer support is top notch.
R
Rahul Saxena Founder
★★★★★
4 months ago
We capture leads from Google and Facebook ads and immediately assign them to agents via WhatsApp CRM. Highly productive tool.
G
Gaurav Kapoor Owner
★★★★★
5 months ago
It sends automatic trip itineraries on WhatsApp. Customers love the quick responses. Support staff is very helpful. 5 stars.
A
Aarti Joshi Co-founder
★★★★★
5 months ago
Broadcast delivery report is super detailed. We know exactly who read our promotional messages. Extremely clear analytical reports.
N
Nikhil Taneja CEO
★★★★★
6 months ago
Meta verification process was smooth. Team helped us submit all required business registration documents. Very trustworthy.
V
Vijay Mallya Director
★★★★★
6 months ago
Excellent service. Got our green badge easily. Integration with Zoho CRM was super easy using their webhook documentation. Highly recommended!

How We Work — 4 Simple Steps

1

Pick Template

Start with pre-built templates (cart recovery, welcome, etc).

2

Customize

Edit messages, delays, conditions to fit your business.

3

Activate

Turn on workflow — runs automatically.

4

Optimize

Analyze performance, A/B test, improve.

Ready to grow your business with Need24?

Join 500+ Indian businesses already growing with us. Free consultation, no credit card needed.

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Frequently Asked Questions

What is marketing automation?

Software that runs your marketing actions (send messages, update CRM, score leads) automatically based on customer behavior — without manual work.

How much does it cost?

Starter: ₹1,499/month (5 workflows, 10K messages). Standard: ₹3,499/month (unlimited workflows). Pro: ₹7,999/month (advanced features + API access).

Can I send WhatsApp messages in workflows?

Yes — WhatsApp Business API integrated. Send template messages within workflow steps.

Do I need technical skills?

No — visual drag-drop builder. Pre-built templates for common workflows. Tutorials and templates included.

Can it integrate with my e-commerce store?

Yes — Shopify, WooCommerce, Magento via plug-in. Custom stores via API.

Explore more: WhatsApp CRM· Meta Ads· WhatsApp Chatbot· Bulk WhatsApp