● Official WhatsApp Business API Partner

HelpDesk CRM That Resolves Tickets 3x Faster

Manage customer support tickets across WhatsApp, email, calls, web forms — all from one unified dashboard. Auto-assign, SLA tracking, escalation rules, mobile app.

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Need24 HelpDesk CRM transforms your customer support team. Every customer query — whether it comes via WhatsApp, email, phone, or website form — becomes a tracked ticket. Auto-assigned to the right agent based on category and load, escalated when SLAs are about to breach, and resolved with full conversation history. Built for service businesses, healthcare, software companies, and any business that handles 100+ support queries daily.

80+
Companies Live
12,000+
Daily Tickets
68%
Faster Resolution
Mobile App
iOS + Android

Why Choose Need24?

💬

Omnichannel Inbox

WhatsApp + Email + Calls + Web in one inbox.

🎯

Smart Auto-Assignment

Tickets routed based on category, agent skills, load.

⏰

SLA Tracking

Configurable SLAs with auto-escalation before breach.

📱

Mobile App

Resolve tickets from your phone — perfect for field service.

Our Helpdesk crm software Services

🎫

Ticket Management

Create, assign, track, resolve tickets with full history.

🔀

Auto-Assignment

Category-based or round-robin agent assignment.

⏰

SLA & Escalation

Configurable response and resolution SLAs.

📞

Omnichannel

WhatsApp, Email, Call, Web Form, Chat — all unified.

📚

Knowledge Base

Self-service portal for common queries.

📊

Analytics

Agent productivity, SLA compliance, CSAT scores.

Real Client Results

Numbers don't lie. Here's what we've delivered for businesses like yours.

📈

SaaS Company, Bangalore

4,200 tickets/month, 68% resolved in <4 hours.

📈

Healthcare Network, Delhi

38 clinics, patient query tickets unified.

📈

E-commerce Brand, Mumbai

12,000 monthly tickets via WhatsApp + email.

Client Success Stories

See what other Business Owners say about automating their sales and support with Need24.

★★★★★
4.9/5 Rating (527 Reviews)
A
Amit Sharma Business Owner
★★★★★
2 days ago
Great onboarding support. Got our green tick within 48 hours. Now we send bulk order updates to our retail clients easily. Extremely satisfied!
P
Pooja Patel Founder
★★★★★
1 week ago
Our repeat sales went up by 35% after setting up WhatsApp automation for abandoned carts. Need24 team is super supportive and fast.
V
Vikram Malhotra Director
★★★★★
2 weeks ago
We handle 5000+ daily student admission enquiries via their AI Chatbot. Truly a lifesaver for school/college admission campaigns. Solid tech.
R
Rajesh Gupta MD
★★★★★
3 weeks ago
The multi-agent dashboard is great. All 5 of our sales reps can chat with customers from one single WhatsApp number. Saved lot of time.
A
Ananya Iyer Owner
★★★★★
1 month ago
Simple to use, easy UI. The API setup was very smooth. Meta green tick verification was done without any hassle. Best Meta BSP in India.
S
Sandeep Verma Co-founder
★★★★★
1 month ago
Automated order confirmation and delivery tracking via WhatsApp has cut down our customer support calls by half. Excellent tool for eCommerce!
N
Neha Mehta Founder
★★★★★
1 month ago
Booking appointments is now 100% automated on WhatsApp. Highly recommend this for clinics, salons, and appointment-based businesses.
K
Karan Johar CEO
★★★★★
1 month ago
Amazing APIs, reliable infrastructure, and 99.9% uptime. Integration was done in an hour using their clear documentation. Very dev-friendly.
S
Sunita Rao Director
★★★★★
2 months ago
Parents love the instant replies. The support bot answers common questions immediately. Very professional setup and support team.
A
Arjun Reddy Founder
★★★★★
2 months ago
Best platform for broadcast campaigns. We sent promotional offers to 2000 members and got 150+ renewals in 2 days. Insane conversion rates!
M
Meera Deshmukh Owner
★★★★★
2 months ago
Very affordable compared to other providers. Setup was done in 24 hours. Helpful support team. Best business investment this year.
R
Rohan Bansal Partner
★★★★★
3 months ago
We use it for automatic tax deadline reminders. Very reliable and secure. No ban issues. The compliance with Meta is perfect.
T
Tina D'Souza Founder
★★★★★
3 months ago
Customers can view our menu and order directly on WhatsApp. The bot handles it perfectly. Has boosted our cafe sales.
D
Deepak Chawla MD
★★★★★
3 months ago
Real-time dispatch alerts and tracking link delivery is instant. Great integration with our custom ERP system. Support team is very smart.
A
Aditi Sen E-com Merchant
★★★★★
4 months ago
Meta ads click-to-whatsapp conversion tracking is amazing. Boosted our ROI on Facebook ads. Customer support is top notch.
R
Rahul Saxena Founder
★★★★★
4 months ago
We capture leads from Google and Facebook ads and immediately assign them to agents via WhatsApp CRM. Highly productive tool.
G
Gaurav Kapoor Owner
★★★★★
5 months ago
It sends automatic trip itineraries on WhatsApp. Customers love the quick responses. Support staff is very helpful. 5 stars.
A
Aarti Joshi Co-founder
★★★★★
5 months ago
Broadcast delivery report is super detailed. We know exactly who read our promotional messages. Extremely clear analytical reports.
N
Nikhil Taneja CEO
★★★★★
6 months ago
Meta verification process was smooth. Team helped us submit all required business registration documents. Very trustworthy.
V
Vijay Mallya Director
★★★★★
6 months ago
Excellent service. Got our green badge easily. Integration with Zoho CRM was super easy using their webhook documentation. Highly recommended!

How We Work — 4 Simple Steps

1

Setup Categories

Define ticket categories, agents, SLA rules.

2

Connect Channels

WhatsApp, Gmail, calling — all integrated.

3

Agent Training

Train team on ticket workflow (1 hour).

4

Go Live

Tickets flow in, agents resolve via dashboard or app.

Ready to grow your business with Need24?

Join 500+ Indian businesses already growing with us. Free consultation, no credit card needed.

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Frequently Asked Questions

What is HelpDesk CRM?

Software that converts every customer query (call, email, WhatsApp, form) into a tracked ticket — managed through resolution with SLA, escalation, and reporting.

How much does HelpDesk software cost in India?

Starting ₹699/agent/month for basic. Standard: ₹1,499/agent/month with WhatsApp + analytics. Enterprise: custom plans for 50+ agent teams.

Can it integrate with WhatsApp?

Yes — incoming WhatsApp messages become tickets automatically. Agents reply from dashboard, customer gets WhatsApp.

Does it have a customer portal?

Yes — customers can log in to see ticket status, history, and submit new tickets via web portal.

Can field service technicians use it?

Yes — mobile app for field service technicians to view assigned tickets, update status, capture photos, customer signature.

Explore more: WhatsApp CRM· Meta Ads· WhatsApp Chatbot· Bulk WhatsApp