Privacy Policy

1 Information We Collect

1.1 Information You Provide

• Name, email address, phone number, business name (at registration)
• Payment details (processed by secure third-party gateways; we do not store card numbers)
• Client/customer data you add to your CRM

1.2 Information From Meta (Facebook / Instagram / WhatsApp)

When you connect your Meta Business Account to Need24, we receive and process the following data with your explicit consent:

• Profile data: User ID, name, email (via public_profile, email)
• Business assets: Business Manager IDs, Ad Account IDs, Facebook Page IDs (via business_management)
• Page data: Page name, metadata, engagement metrics (via pages_manage_metadata, pages_read_engagement)
• Ad data: Campaign details, performance metrics, spend (via ads_management, ads_read)
• Leads: Name, email, phone, and custom fields from Facebook Lead Ads (via leads_retrieval)
• WhatsApp Business API: Phone numbers, message templates, conversation metadata (via whatsapp_business_management, whatsapp_business_messaging)
• Access tokens: Encrypted at rest using AES-256; used only for authorized Graph API calls

2 How We Use Your Information

• To provide and maintain the Need24 service
• To connect your Meta Business assets and enable automation (ad management, lead capture, WhatsApp messaging)
• To display analytics and reports in your dashboard
• To send operational notifications (not marketing, unless you opt-in)
• To comply with legal obligations and enforce our Terms of Service

3 Data Storage & Security

Retention: Meta data is retained only as long as your connection is active. On disconnect, tokens are revoked and deleted within 30 days.

4 Data Sharing

We share data only in these limited cases:

• With Meta when making authorized Graph API calls on your behalf
• With your own agency's sub-users (as part of multi-vendor CRM functionality)
• With hosting provider (Hostinger) under a data processing agreement
• When required by law (court order, government request)

5 Your Rights

You have the right to:

• Access: Request a copy of your data
• Correct: Update inaccurate information
• Delete: Request deletion of your account and associated data
• Disconnect: Remove Meta integration anytime from your dashboard
• Portability: Export your data in a machine-readable format

6 Facebook / Meta Data Deletion

If you remove Need24 from your Facebook account (via Facebook Settings → Apps and Websites), Meta will automatically notify us to delete your data.

Data Deletion Callback URL:

Manual data deletion instructions: need24.in/data-deletion

Upon receiving a deletion request from Meta, we permanently delete all Facebook-related data within 30 days and provide a confirmation URL where you can verify the status.

7 Cookies & Tracking

We use essential cookies for authentication (Laravel session) and do not use third-party marketing trackers on our platform. We may use Meta Pixel for our own website analytics (separately from your data).

8 Children's Privacy

Need24 is not intended for users under 18. We do not knowingly collect data from minors.

9 Compliance with Meta Platform Policies

Need24 complies with Meta Platform Terms, Meta Developer Policies, and specific product terms including:

• Facebook Platform Terms
• Meta Business Tools Terms
• WhatsApp Business Solution Terms
• Commercial Terms

10 Changes to This Policy

We may update this policy. Material changes will be notified via email or dashboard banner 30 days before they take effect.

11 Contact Us